Farmshare is an equestrian services marketplace. We aim to connect horse-owners and enthusiasts with service providers or hosts offering horse-friendly accommodation, and horse related experiences.
These terms and conditions (Terms) are entered into between Farmshare Pty Ltd ABN 32 694 362 733 (we, us or our) and you, together the Parties and each a Party.
We provide a platform (Platform) where:
Farmshare:
The Platform is available at www.thefarmshare.com and via other channels or addresses.
In these terms, User means Hosts, Customers and guests.
If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s employees, contractors and other personnel to these Terms.
By accessing or using the Site or Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use the Site or Services.
In these Terms, headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa. “Including” means “including without limitation.”
You must be at least 18 years old or otherwise legally able to form binding contracts in your jurisdiction to use the Site.
Guests acknowledge that farm and rural properties involve inherent risks, including but not limited to:
By using Farmshare, Guests voluntarily assume all risks of injury, death, property damage, or loss arising from use of any property.
You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Farmshare Platform and any Content, including your stay at any Accommodation, participation in any Service, Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and wilfully assume those risks by choosing to participate in those Host Services.
Guests are solely responsible for:
Farmshare and Hosts are not responsible for injury, illness, escape, or death of guest animals except where required by law.
Hosts are independent property owners and are not employees, agents, or partners of Farmshare.
Farmshare does not guarantee:
To the maximum extent permitted by Australian law, Guests release and agree not to hold liable:
For any injury, death, loss, damage, or expense arising from:
Hosts are responsible for maintaining appropriate public liability insurance covering farm and accommodation activities.
You agree to obtain and maintain at your expense primary insurance covering your liability and the liability of any of your employees or agents working with you or on your behalf for third party bodily injury and property damage arising from a Guest’s stay at your Accommodation during a Reservation.
Farmshare does not provide insurance coverage for Hosts or Guests.
Guests acknowledge that horses are inherently dangerous animals and may:
We may amend these terms at any time. We may revise these Terms from time to time. When we do, the updated version will be posted on the Site with a “Last Updated” date. If changes are material, we may notify users by email. Continued use after changes constitutes acceptance.
Subject to your compliance with these Terms, we grant you a limited, revocable, non- exclusive license to access and use the Site and Services for lawful purposes only, in a manner consistent with these Terms.
You agree not to:
If you violate these Terms, we may suspend or terminate your access, without prior notice, at our discretion.
Where you wish to provide horse experiences or become a host, create an account on the Platform and post an accurate and complete description of the services you provide, which may include an accommodation listing, experience listing or other equestrian services/experiences. The Listing must comply with these Terms and any other guidelines set out on the Site.
Accommodation Listing: Post an accurate and complete description of the accommodation services (including a description of the accommodation, location, availability, fees, any restrictions that apply).
Experience Listing: Post an accurate and complete description of the experience you would like to provide (including a description of the activity, any minimum age, proficiency or other requirements and any other information we request you to provide).
Agistment Listing: Post an accurate and complete description of the agistment opportunity you would like to offer (including location, type, duration, availability and pricing, and any other information we request you to provide).
A Customer/guest/client wanting to buy Services or become a host creates an account on the Platform to view and browse Listings.
A Customer may book Services described in a Listing by booking through the Platform. If necessary, the host may choose to cancel the booking.
Bookings created and not cancelled on the platform become a legally binding agreement between you and the Customer for which fees will be required to be paid immediately. Customers that book accommodation services agree that the Booking is a limited licence granted to them by you to enter, occupy and use the accommodation outlined in the Listing, for the duration of their stay, during which time you (only where and to the extent permitted by applicable law) retains the right to re-enter the accommodation, in accordance with the Customer’s agreement with you.
By accepting Booking Requests, you confirm that you are legally entitled to and capable of supplying the Services described in the Booking Request. Once a Booking Request is accepted, you agree not to increase the fees.
You must include all additional terms and conditions relating to Services in the relevant Listing or must clearly state that there are additional terms and conditions. By creating a Booking, a Customer is accepting your additional terms and conditions, including any checkout times, cancellation policy listed in the Listing and any of your rules.
If a Customer makes a Booking for accommodation services and they stay past the agreed checkout time without your consent (Overstay), you are entitled to make the Customer leave in a manner consistent with applicable law. In addition, the Customer agrees to pay, at your request, for each 24 hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to 2 times the average nightly Booking Fee originally paid by the Customer to cover the inconvenience suffered by you, plus all applicable taxes, and any legal expenses incurred by you to make the Customer leave (collectively, Overstay Fees). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by you as a result of such Overstay.
You are responsible for safeguarding your credentials. You must not share them, and you must notify us immediately of unauthorized use. We are not liable for losses from your failure to protect your login.
You will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.
We may suspend or terminate your account, content, or access at our discretion, especially for breaches or suspected misconduct. You may also delete or deactivate your account at any time, by informing us via email.
You retain ownership of the content you post (photos, descriptions, etc.), subject to the rights you grant Farmshare under these Terms.
By posting Listings or content, you grant Farmshare a worldwide, royalty-free, perpetual, non-exclusive license to:
You represent and warrant:
We reserve the right to remove or disable access to content or listings at our discretion, including if we believe they violate the Terms or applicable law, or on notice by rights holders.
It is free to register an Account on the Platform, including to create Listings. In consideration for providing the Platform, we will charge the service fees (including any third party payment processing fees). To the extent permitted by law, our Service Fee is non-refundable, includes the payment processing fee and will be included in the Booking Fee (as defined below), as applicable.
Farmshare may modify service fees upon reasonable notice.
Customers agree to pay the relevant fees set out in the Listing (Booking Fee) when a Booking Request is accepted
Upon receipt of the Booking Fee from the Customer, our payment processor Stripe will hold the Booking Fee on your behalf until such time as they are paid to you, refunded to the Customer (if the Customer is entitled to a refund in accordance with these Terms) or paid to us as our Service Fee. By using Farmshare you also agree to the terms set our by the use of Stripe.
For disputes between Users, we encourage the parties to attempt to resolve disputes (including claims for returns or refunds) with the other party directly and in good faith, either on the Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, the parties may choose to resolve the dispute in any manner agreed between the parties or otherwise in accordance with applicable laws.
Hosts are responsible for setting their own cancellation policies within their Listings, including any applicable refund terms, notice periods, and fees. By making a Booking, Customers agree to the cancellation policy stated in the relevant Listing. Unless otherwise required by law or determined by Farmshare under these Terms, refunds will be governed by the Host’s stated cancellation policy.
Customers may cancel a Booking in accordance with the cancellation policy specified in the Listing. Any refund entitlement will be calculated based on that policy and processed via the Platform’s payment provider where applicable. Service Fees paid to Farmshare may be non-refundable except where required by applicable law.
If a Host cancels a confirmed Booking, the Customer will be entitled to a refund of amounts paid for the Booking, unless the cancellation results from circumstances outside the Host’s reasonable control.
Farmshare may take action against Hosts who repeatedly or unreasonably cancel confirmed Bookings, including suspension or removal of Listings or accounts.
If a Host cancels a confirmed Booking on or shortly before the scheduled check-in time, including after a Customer has commenced travel or arrived at or near the destination, the following applies:
Refund of Booking Amounts
The Customer will be entitled to a refund of amounts paid for the Booking in accordance with these Terms.
No Guarantee of Replacement Accommodation
Farmshare does not guarantee the availability, suitability, or cost of alternative accommodation or services and is not responsible for securing replacement arrangements.
No Liability for Travel or Consequential Costs
To the maximum extent permitted by law, Farmshare is not liable for any indirect or consequential losses arising from a Host cancellation, including but not limited to:
Host Accountability
Farmshare may take action against Hosts who cancel Bookings without reasonable justification, including issuing warnings, applying penalties, suspending Listings, reducing visibility, or terminating accounts.
User Acknowledgement
Customers acknowledge that Hosts are independent third parties and that cancellations may occur due to circumstances beyond Farmshare’s control, including emergencies, safety risks, animal welfare concerns, or property issues.
The Platform may allow Users to post reviews, ratings, comments, feedback, or other content relating to Listings, services, experiences, properties, or interactions with other Users (Reviews).
Reviews must be based on genuine experiences and reflect the honest opinions of the reviewing User.
Users are solely responsible for any Reviews they submit. By posting a Review, you represent and warrant that:
Farmshare does not endorse, verify, or guarantee the accuracy of Reviews. Reviews reflect the opinions of individual Users only and do not represent the views of Farmshare.
Farmshare is not responsible for the content, accuracy, or reliability of Reviews.
Farmshare reserves the right, but has no obligation, to monitor, moderate, edit, remove, or disable access to any Review at its sole discretion, including where Farmshare reasonably believes the Review:
Farmshare is not required to remove Reviews solely because a User disputes or disagrees with them.
By submitting a Review, you grant Farmshare a worldwide, royalty-free, perpetual, non- exclusive licence to use, reproduce, display, publish, adapt, and distribute the Review in connection with operating, promoting, and improving the Platform, including marketing and promotional materials.
Farmshare may choose whether or not to publish or display any Review and does not guarantee that Reviews will remain available on the Platform.
Users must not:
Users may report Reviews they believe breach these Terms. Farmshare may investigate but is not obliged to resolve disputes regarding opinions expressed in Reviews.
We provide the Site and Services “as is” without warranty of any kind, whether express or implied, including warranties of merchantability, non-infringement, fitness for a particular purpose, or uninterrupted use.
We do not guarantee the accuracy, quality, or lawfulness of Listings posted by Contributors. You accept that interacting or transacting with Contributors is at your own risk. We do not guarantee uninterrupted availability.
To the fullest extent permitted by law, Farmshare and its affiliates, officers, agents, and employees are not liable for:
Our aggregate liability to you for claims under these Terms is limited to A$100 (or another small amount you may choose) or an amount we have received from you in the last 12 months, whichever is greater.
Neither Farmshare (including its affiliates and personnel) nor any other party involved in creating, producing, or delivering the Farmshare Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Platform, or (iv) publishing or booking of a Listing, including the provision or use of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Farmshare has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.
These limitations of liability and damages are fundamental elements of the agreement between you and Farmshare.
To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless Farmshare Pty Ltd (ABN 32 694 362 733) and its directors, officers, employees, contractors and agents (those indemnified) from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, costs and expenses (including reasonable legal costs on a solicitor-client basis) arising out of, relating to, or in connection with:
This indemnity is a continuing obligation, independent of your other obligations under these Terms, and survives termination of your account and/or these Terms.
We may suspend, limit, or terminate your access to the Site or Services at any time for any reason, including for breach of Terms. On termination:
We may give notices by:
You agree notices sent to your email or posted on the Site constitute effective legal notice.
Farmshare is a digital marketplace that facilitates connections between users. Farmshare does not own, lease, operate, manage, control, or provide any agistment, accommodation, animal care, or related services listed on the platform.
Any agreement entered into between users is solely between those users, and Farmshare is not a party to such agreements.
Guests are solely responsible for the care, safety, supervision, and welfare of their own horses and animals. Hosts and Guests must comply with all applicable animal welfare laws, regulations, and codes of practice in their jurisdiction. Farmshare does not supervise, monitor, or assess animal welfare conditions and is not responsible for any injury, illness, loss, or death of animals.
Users must not engage in threatening, abusive, coercive, or reckless conduct, including but not limited to threatening to release animals, restrict access, abandon animals, or interfere with their safety. Any such conduct may result in immediate suspension or termination of access to the platform without notice.
Hosts warrant that all listings, descriptions, images, videos, and representations accurately reflect the current condition of the property and facilities. The use of outdated, misleading, edited, or non-representative imagery (including aerial photography) is prohibited. Farmshare may remove or suspend listings that are inaccurate or misleading.
Farmshare does not inspect, verify, endorse, or certify listings, properties, facilities, fencing, water supply, shelters, or animal care practices. Users acknowledge that they are responsible for conducting their own due diligence before entering into any arrangement.
Farmshare may cooperate with law enforcement, regulatory bodies, or animal welfare authorities where required by law or where we reasonably believe it is necessary to protect safety or comply with legal obligations.
Users acknowledge that agistment, animal handling, and rural properties involve inherent risks, including injury, illness, escape, or death of animals. To the extent permitted by law, users assume all risks arising from their use of the platform and participation in arrangements made through Farmshare. No Emergency Services Obligation Farmshare does not provide emergency response, veterinary services, security, or on-site assistance. Users are responsible for arranging appropriate emergency, veterinary, or welfare services as required.
Nothing in these Terms, and no conduct between the Parties, creates or is intended to create any partnership, joint venture, employment, agency, fiduciary or franchise relationship between Farmshare and any User.
Farmshare operates solely as an online marketplace that facilitates connections between Users. Hosts, Customers and other Users act independently and are not employees, agents, representatives, contractors, or partners of Farmshare.
No User has authority to:
Farmshare does not direct, control, supervise, or manage the conduct of Users, the operation of any property, the provision of any accommodation, agistment, experience, or service, or the care, handling, or supervision of animals. Users acknowledge that any agreement formed through the Platform is solely between the relevant Users, and Farmshare is not a party to that agreement.
Each User is solely responsible for:
Users are solely responsible for determining, reporting and paying any taxes, duties, levies or governmental charges arising from their use of the Platform, including but not limited to income tax, goods and services tax (GST), payroll tax, or other applicable taxes associated with Listings, Bookings, services, accommodation, agistment arrangements, or experiences provided through Farmshare.
Farmshare does not provide tax advice and Users should seek independent professional advice regarding their tax obligations.
Hosts are responsible for determining whether they are required to be registered for GST and for complying with all GST obligations under Australian law, including:
Unless expressly stated otherwise, amounts displayed in Listings are deemed to be inclusive of GST where applicable.
Farmshare may charge service fees for use of the Platform. Where required by law, GST will be applied to Farmshare’s service fees and shown at checkout or on applicable invoices. Farmshare will issue tax invoices for Platform fees where required under Australian taxation law.
Farmshare acts solely as a technology platform facilitating payments between Users and does not act as the supplier of accommodation, agistment, experiences, or services listed on the Platform. Hosts are the supplier of their services for GST and taxation purposes unless otherwise required by law.
Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010, and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Statutory Rights).
If the ACL applies to you as a consumer, nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms.
Subject to your Statutory Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.
This clause will survive the termination or expiry of these Terms.
Updated 22nd February 2026